(Effective: September 19, 2021)

Welcome to Mascot Monthly Mix!

Included below are the terms and conditions, shipping policy, privacy policy, and cookie policy for: https://www.mascotmix.com (Hereby “Mascot Monthly Mix”, "We", "Us", "Our"). By using this website, registering on this website, submitting information to this website, or purchasing any of the products or subscriptions available on this website, you agree to these terms and conditions and the policies as set out below.



You may use this website and purchase the products herewithin only if you can form a binding contract with Mascot Monthly Mix, and only in compliance with these terms and all applicable local, state, national, and international laws, rules, and regulations.

The use of this website for children under 13 years is prohibited and older children should be supervised and given appropriate guidance in their use of our services. It is the responsibility of parents and legal guardians to determine whether any of the content and products are appropriate for their child. 

By registering on this website and purchasing any subscriptions or products included herewithin, you represent and warrant that you have the full right, power and authority to enter into these terms and fully perform all your obligations hereunder. You further represent and warrant that you do not have any legal disabilities or contractual restrictions that would prevent you from agreeing to these terms.

We reserve the right to create new categories and include new products and services at any time.

For more information about our products and subscriptions, please contact us using the contact information provided on the homepage. Our support team will respond to your requests and concerns as soon as they are able.


When you order products from Mascot Monthly Mix, you offer to purchase the products for the price advertised and indicated on the website at the time of purchase. The responsibility to check prices and product variants before making a purchase lays with the customer.

When a user places an order, Mascot Monthly Mix will send that user an email to confirm that the order has been received. This confirmation email will be produced automatically so that the user has confirmation of the order details of the products. If the product is not available, the user will be informed via the website, or by email or phone.

Mascot Monthly Mix may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue availability of products at any time at their sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your statutory rights.

All new orders are considered separately and each is treated individually.


Mascot Monthly Mix offers the following monthly subscription options:

· Mega Mix

· Mini Mix

Subscribers will receive a box with different products from Japan every month. Each month the boxes are different and the contents of the products may change. 

Subscribers may not always be made aware of a box's contents in advance.

When a user who intends to purchase a subscription places an order, Mascot Monthly Mix will send an email to confirm that the subscription order has been received. This confirmation email will be produced automatically so that the user has confirmation of his subscription details.

Mascot Monthly Mix may cancel any sale and not provide the subscriptions if it is reasonable to do so and may change or discontinue the availability of the subscriptions at any time at its sole discretion. If an order is cancelled, any payment made for the subscription will be refunded in full. This does not affect your statutory rights.

Subscriptions include automatic monthly payments. You authorize Mascot Monthly Mix to renew your subscription and to charge you periodically and progressively. The subscription billing date is the date you purchase your first subscription. Your account will be charged automatically on the subscription billing date with all applicable fees for the duration of the subscription period, and your subscription will continue until you cancel your subscription or we terminate it. You must cancel your subscription before it renews to avoid billing of the next periodic subscription fee to your account. We will bill the recurring subscription fee to the payment method you provide during registration. Subscriptions will automatically renew for an additional period on the last day of the last month of the subscription period, unless cancelled before the next billing date. Cancelled accounts will immediately lose access to the platform's payment features.


Mascot Monthly Mix reserves the right to determine the price for the products and monthly subscriptions. Mascot Monthly Mix will make reasonable efforts to keep the price information published on the website up to date. We encourage you to check our website periodically for current pricing information. Will always try to ensure that the prices on the website are accurate. However, some errors in terms of price may occur from time to time; including but not limited to human error, mechanical error, etc. Should an error in pricing be discovered, the user will be informed of such error. Otherwise, they are encouraged to report the error to Mascot Monthly Mix as soon as possible.  


The Mascot Monthly Mix website is hosted by Cratejoy Inc., and it is through their platform that Mascot Monthly Mix is able to provide the products and services available on this site. Products and subscriptions will be paid through “Stripe” (payment platform available on the website). 

The customer must pay the price of the products (snack marketplace) as stipulated in the order before the products are shipped and delivered to the customer. Payment will be charged to the customer's credit card or debit card immediately after the purchase is made. When processing a transaction, Mascot Monthly Mix will issue an electronic transaction receipt that will be sent to the email address provided by the customer. 

Your payment information will be treated and safeguarded with total security and with the exclusive purpose of processing the purchase of the products and subscriptions. Mascot Monthly Mix reserves the right to contract any payment platform available in the market, which treats your data for the exclusive purpose of processing the purchase of the products and subscriptions.


Mascot Monthly Mix attempts to be as accurate as possible. However, Mascot Monthly Mix does not warrant that product descriptions, product prices or other content of this website is accurate, complete, reliable, current, or error-free.


If you register on Mascot Monthly Mix, you will be required to choose a password and you may be asked for additional information regarding your account, such as your e-mail address and name. You are responsible for maintaining the confidentiality of your password and account information, and are fully responsible for all activities that occur under your password or account. You agree to immediately notify Mascot Monthly Mix of any unauthorized use of your password or account or any other breach of security, and ensure that you log out from your account at the end of each session. You may never use another user’s account without prior authorization from Mascot Monthly Mix. Mascot Monthly Mix will not be liable for any loss or damage arising from your failure to comply with this agreement.

By providing Mascot Monthly Mix your email address you consent to our using the email address to send you Service-related notices, including any notices required by law. We may also use your email address to send you other messages, such as changes to features of the service and special offers. You can opt out of receiving emails by sending us your withdrawal request or by unsubscribing from emails with the "unsubscribe" option. Opting out may prevent you from receiving email messages regarding updates, improvements, or offers.


The users may terminate their accounts any time, for any reason, by following the instructions on Mascot Monthly Mix. That termination will only result in the deletion of the account and the deletion of all the personal data granted to Mascot Monthly Mix.

Mascot Monthly Mix reserves the right to terminate your account or your access immediately, with or without notice to you, and without liability to you, if Mascot Monthly Mix believes that you have breached any of these terms, furnished Mascot Monthly Mix with false or misleading information, or interfered with use of the platform, website or the service by others.


All content included on this website, such as text, graphics, logos, button icons, images, video, audio clips, data compilation, and software, is the property of Mascot Monthly Mix, its merchants, or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Mascot Monthly Mix and protected by international copyright laws. All software used on this site is the property of Mascot Monthly Mix or its software suppliers and protected by international copyright laws.

You have no authorization to copy, transmit, distribute, display, republish, post, or upload from our website in any way without our prior written approval, or stated otherwise on our website. Any alterations or use of content outside the guidelines of this Terms and Conditions violates intellectual property rights. By accessing our website, you do not own any rights or titles to our content or other intellectual properties.


Mascot Monthly Mix respects the intellectual property of others, and expects users to do the same.  If you believe, in good faith, that any materials provided on or in connection with the “Mascot Monthly Mix” website infringe upon your copyright or other intellectual property right, please send the following information to: 

  1. Identification of the intellectual      property right that is allegedly infringed. All relevant registration      numbers, or a statement concerning the ownership of the work, should be      included.
  2. A statement specifically identifying the      location of the infringing material, with enough detail that Mascot      Monthly Mix may find it on the “Mascot Monthly Mix”      website.  Please note: it is not sufficient to merely provide a      top-level URL.
  3. Your name, address, telephone number and      e-mail address.
  4. A statement by you that you have a good      faith belief that the use of the allegedly infringing material is not      authorized by the owner of the rights, or its agents, or by law.
  5. A statement by you, made under penalty of      perjury, that the information in your notice is accurate, and that you are      the copyright owner or authorized to act on the copyright owner's behalf.
  6. An electronic or physical signature of the owner of the copyright or the person authorized to act on behalf of the owner of the copyright interest.


The content and information available on the website (including, but not limited to, data, information, text, music, sound, photos, graphics, video, maps, icons, or other material), as well as the infrastructure used to provide such content and information, are owned by or licensed to Snags by third parties. For all content other than your content, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or resell any information or services obtained from or through the website. In addition, you agree not to do so:

i. Use the services or content for any commercial purpose, other than those commercial purposes explicitly permitted under this agreement and as provided by Snags;

ii. Access, monitor, reproduce, distribute, transmit, disseminate, display, sell, license, copy or otherwise exploit any content of the site, including, without limitation, using any robot, spider, scraper or other automated means or any manual process for any purpose that is not in accordance with this agreement or without our express written permission;

iii. Take any action that imposes, or may impose, in our sole discretion, an unreasonable or disproportionately large load on our infrastructure;

iv. Deep-link to any part of the Website for any purpose without our express written permission;

v. Attempt to modify, translate, adapt, edit, decompile, disassemble or reverse engineer any software used by Snags in connection with the site;

vi. Evade, disable or otherwise interfere with security-related features of the site or features that prevent or restrict use or copying of any content; 

vii. Download any content unless expressly made available for download by Snags.


Mascot Monthly Mix shall insure ordered products at their retail value whilst being delivered to you. Please check the delivered products as soon as possible on receipt as we will not cover any subsequent loss or destruction.

Because of the nature of the Internet, Mascot Monthly Mix provides and maintains the website on an "as is", "as available" basis and makes no promise that use of The Website will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

Our website may from time to time contain links to other web sites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.

You will be responsible for any breach of these terms by you and if you use the website in breach of these terms you will be liable to and will reimburse, Mascot Monthly Mix for any loss or damage caused as a result.

These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit Mascot Monthly Mix liability for death or personal injury resulting from its negligence nor any fraudulent representation.

Mascot Monthly Mix will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God.

These terms do not affect your statutory rights as a consumer which are available to you.

Subject as aforesaid, to the maximum extent permitted by law, Mascot Monthly Mix excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Mascot Monthly Mix and Mascot Monthly Mix shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

· Any incorrect or inaccurate information on Mascot Monthly Mix.

· The infringement by any person of any Intellectual Property Rights of any third party caused by their use of the website or any product purchased through the website.

· Any loss or damage resulting from your use or the inability to use the web site or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.

· Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.

· Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing or using content from the website, or from transmissions via emails or attachments received from Mascot Monthly Mix.

· All representations, warranties, conditions and other terms which but for this notice would have effect.


Through your use of the Mascot Monthly Mix website and services you may encounter links to third party sites or be able to interact with third party sites. Such third parties may charge a fee for use of certain content or services provided on or by way of their websites. Therefore, you should make whatever investigation you feel is necessary or appropriate before proceeding with any transaction with any third party to determine whether a charge will be incurred. Where Mascot Monthly Mix provides details of fees or charges for such third-party content or services, such information is provided for convenience and information purposes only. Any interactions with third party sites and apps are at your own risk. You expressly acknowledge and agree that Mascot Monthly Mix is in no way responsible or liable for any such third-party sites.


You agree to defend and indemnify Mascot Monthly Mix and any of their directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  • Your breach of this agreement or the documents referenced herein.
  • Your violation of any law or the rights of a third party.
  • The purchase of the products.


No responsibility will be accepted by Mascot Monthly Mix for failed, partial or garbled computer transmissions, for any computer, telephone, cable, network, electronic or internet hardware or software malfunctions, failures, connections, availability, for the acts or omissions of any service provider, internet accessibility or availability or for traffic congestion or unauthorized human act, including any errors or mistakes. 


We may change the website and these terms at any time, in our sole discretion and without notice to you. You are responsible for remaining knowledgeable about these terms. Your continued use of the website constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified herein, all changes to these terms apply to all users take effect. Furthermore, we may terminate this agreement with you under these terms at any time by notifying you in writing (including by email) or without any warning.


Any personal information you post on or otherwise submit in connection with the purchase of products will be used in accordance with our Privacy Policy. For more information about the collection and use of your personal data on this website, please consult our privacy policy.


This agreement together with the Privacy Policy and any other legal notices published by Mascot Monthly Mix, shall constitute the entire agreement between you and Mascot Monthly Mix concerning and governs your use of the website.


Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. These terms set forth the entire understanding and agreement between us with respect to the subject matter therein.




This Shipping Policy applies to all products purchased through:


Mascot Monthly Mix is committed to deliver the product in perfect condition at the address indicated by the customer in the checkout page.

In order to optimize delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.


Mascot Monthly Mix delivers to all over the world.

We ship all over the world via secure and express mail (FedEx/DHL/UPS).

Mascot Monthly Mix orders are shipped and delivered on business days (Monday - Friday - 9:00 AM - 5:00 PM). For security reasons, Mascot Monthly Mix will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.


Shipping of the subscription boxes is free and is included in the monthly subscription fee.

The cost of shipping the snack marketplace products will be calculated according to the customer's delivery location and will be shown at checkout.


Subscription orders will be shipped around the 20th of each month. Snack marketplace products will be processed 1 - 5 days after purchase, and shipped within a week of purchase. Subscribers will be notified in advance via email if foreseen delays in shipment are likely to occur. 

Note: Order processing times and shipping times are different, and are currently experiencing delays due to the ongoing pandemic. 


Approximate delivery time: 2 - 3 weeks

Delivery times may vary depending on the customer's delivery location and will be calculated and shown in the checkout.


Please note that any extra costs related to import/customs tax are the responsibility of the buyer. Please check your own countries policy on importing goods, as we cannot provide this for you.


Mascot Monthly Mix is currently unable to provide tracking numbers due to the Japan Post having suspended tracking services due to the ongoing pandemic. We apologize for the inconvenience, and we are keeping in contact with the Japan Post to stay up-to-date on the situation as it changes. 


Mascot Monthly Mix is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, Mascot Monthly Mix is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays. Transit time does not include Saturday, Sunday, or Holidays.


If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.


Mascot Monthly Mix will not take charge, or make returns for lost or undelivered packages, for wrong shipping addresses. Please be sure to provide correct and accurate shipping addresses, at the time of purchase. If an error has been made, please contact us immediately!


Mascot Monthly Mix recommends customers provide a secure delivery address, for example your home or place of employment. Mascot Monthly Mix is not responsible for packages lost or stolen due to unsafe delivery addresses.


Each delivery is considered to have been made from the moment Mascot Monthly Mix makes the product available to the buyer, which is made possible by the control system used by the courier company when the status of the order changes to "completed or delivered".




This Return Policy applies to all products purchased through:


Our Return Policy forms part of, and must be read in conjunction with, our Terms and Conditions, Privacy Policy and Shipping Policy. We reserve the right to change this Return Policy at any time.

Only refunds are made, once the product has reached its destination and has been received by the buyer, no refunds are made for products that are in transit to be delivered or have not yet been delivered.

Shipping costs are not refundable. Our Refund Policy does not affect your statutory rights.


The cost of subscriptions is non-refundable. The user can cancel the subscription at any time for which the billing of the monthly subscription will be suspended as well as the shipment of the next monthly box, but no refunds will be made.

Customer satisfaction with our products is important to us, so we make returns and refunds, if the customer is not satisfied with our products (snack marketplace). Purchases made on our website may be returned for a refund within 14 days from the date of delivery. If 14 days have passed since the delivery of the product, we cannot offer you a refund.

Customers are responsible for the shipping costs and handling charges associated with shipping items back to us. 

Please email Support@mascotmix.com for return instructions. 


• We will need to know your order number.

• Products that are food should not be opened or consumed; any return of products whose packaging is open will be rejected.

• Items must be in its original condition (unmarked, unaltered, and undamaged). 

• All returns must be accompanied with your invoice as proof of purchase.

• Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the products. Please package the product securely.

• Shipping return costs and handling charges are non-refundable.

• Mascot Monthly Mix reserves the right to reject any returns which do not comply with our Refund Policy. Returns that do not fulfil our return policy may be shipped back to the client at their own cost.


We do our best and our best effort to prevent any damage to your goods during transit it is possible that problems may arise. We apologize for the inconvenience presented; our goal is always to provide the best service (Only in these cases the shipping cost will be refunded).

We only replace items if they are defective or damaged. If you need to exchange it for the same item or you need a refund, please send us an email at Support@mascotmix.com with your order number. 

Remember that you have 14 days from the day of delivery of the product to request an exchange of the product for an equal or similar one or to request a refund.


Once your return has been received and accepted, please allow 7 to 10 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your expense. If your return has been accepted, your refund will be issued and you will receive a return confirmation email. Your refund will be completed via the original payment method, with the amount of return shipping deducted from your refund. 


Undeliverable packages that are returned to us will not automatically be re-shipped. If you would like to make any changes to the delivery address, you are responsible for any re-shipping fees. 


If you have questions about this Return Policy, please contact us through our contact page or contact us at: 





This Cookie Policy explains how and why cookies and other similar technologies may be stored on and accessed from your device when you use or visit:


The information collected through cookies will be under the responsibility and in the charge of:

Mascot Monthly Mix


This Cookie Policy should be read together with our Privacy Policy and our Terms and Conditions, above.

By using Mascot Monthly Mix, you accept the use of cookies by this website, in the terms contained in this policy.


Cookies" are small text files that are stored on your computer or mobile device when you visit a website. They allow the website to recognize your device and remember if you have been to the website before.

Cookies are a very common web technology; most websites use cookies and have done so for years. Cookies are widely used to make the website work more efficiently.

Cookies are used to measure which parts of the website users visit and to personalize their experience. Cookies also provide information that helps us monitor and improve the performance of the website.


If you do not want Cookies to be dropped on your device, you can adjust the setting of your Internet browser to reject the setting of all or some Cookies and to alert you when a Cookie is placed on your device. For further information about how to do so, please refer to your browser ‘help’, ‘tool’, or ‘edit’ section. Please note that if you use your browser settings to block all Cookies, including strictly necessary Cookies, you may not be able to access or use all or parts of the functionalities of Mascot Monthly Mix.

If you want to remove previously-stored Cookies, you can manually delete the Cookies at any time. However, this will not prevent Mascot Monthly Mix from placing further Cookies on your device unless and until you adjust your Internet browser setting as described above.

We provide the links for the management and blocking of cookies depending on the browser you use:

· Internet Explorer: http://windows.microsoft.com/es-xl/internet-explorer/delete-manage-cookies#ie=ie-10

· Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

· Chrome: https://support.google.com/chrome/answer/95647?hl=en

· Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac


We use Cookies to enhance the performance of our website and personalize your online Mascot Monthly Mix experience. 

Cookies help us to collect information on how people use our website and which pages they visit. They enable us to monitor the number of visitors and to analyze website usage patterns and trends.

We collect this information anonymously, so it does not identify anyone as an individual and no personal information is stored in our Cookies. We always use Cookie data in a responsible way.

Our aim is to continually improve Mascot Monthly Mix online experience. Cookies help to make our website work better and more efficiently. However, you can stop Cookies from being downloaded to your device from Mascot Monthly Mix at any time by selecting the appropriate settings in your browser. Most browsers will tell you how to change your browser settings to notify you when a Cookie is being set or updated, or to restrict or block certain types or all Cookies. 


Third-party cookies may come from partners that provide functional web tools for our site, other website where we advertise and from social networks.


We use persistent Cookies to improve your experience of using Mascot Monthly Mix. This includes recording your acceptance of our Cookie Policy to remove the cookie message which first appears when you use Mascot Monthly Mix. Persistent Cookies remain on your device until deleted manually or automatically. 


Session Cookies are temporary and deleted from your machine when your web browser closes. We use session Cookies to help us track internet usage for improvement of our website. 

You may refuse to accept browser Cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of Mascot Monthly Mix website. Unless you have adjusted your browser setting so that it will refuse Cookies, our system will issue Cookies when you direct your browser to Mascot Monthly Mix.

The data collected by Mascot Monthly Mix and/or through Cookies that may be placed on your computer will not be kept for longer than is necessary to fulfil the purposes mentioned above. 


Our Cookies are used for the following purposes:

Strictly Necessary: These Cookies are essential for Mascot Monthly Mix to perform its basic functions.

Security: We use these Cookies to help identify and prevent potential security risks.

Analytics and Performance: Performance Cookies collect information on how users interact with our website, including what pages are visited most, as well as other analytical data. We use these details to improve how our website function and to understand how users interact with them.

Advertising: These Cookies are used to display relevant advertising to visitors who use our services or visit website we host or provide, as well as to understand and report on the efficacy of ads served on our website. They track details such as the number of unique visitors, the number of times particular ads have been displayed, and the number of clicks the ads have received. They are also used to build user profiles, including showing you ads based on products you’ve viewed on our website. These are set by Mascot Monthly Mix and trusted third party networks and are generally persistent in nature. 

GOOGLE Analytics. We use Google Analytics provided by Google, Inc., USA (“Google”). These tool and technologies collect and analyze certain types of information, including IP addresses, device and software identifiers, referring and exit URLs, feature use metrics and statistics, usage and purchase history, media access control address (MAC Address), mobile unique device identifiers, and other similar information via the use of cookies. The information generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States. We use the GOOGLE Analytics collection of data to enhance the website and platform and improve our service.


If you have questions about this Cookies Policy, please contact us through our contact page or contact us at:



These terms are governed by the USA law. Use of our website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms, including, without limitation, this paragraph.

Our performance of these terms is subject to existing laws and legal process, and nothing contained in these terms limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of our website or information provided to or gathered by us with respect to such use.

If any part of these terms is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of these terms at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

Any rights not expressly granted herein are reserved.


If you have questions or concerns about these terms, the products or the service, please contact us through our contact page or contact us at: